Medallia Concierge App3.8.15 - App Store

Everyone is messaging; your business should, too.

The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.

By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more.
Features include:
. Create, view, receive, and reply to 2-way conversations in real-time
. Seamlessly personalized messaging with templates and custom fields
. Make your team more efficient with AI-driven messaging automation
. Enhance and scale insights across all business units
. Easily manage conversations with conversation filtering
. Create important internal notes in any conversation
. Toggle between multiple accounts and services

The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices.

About Medallia Concierge
Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

Version History We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. 3.8.15 06/18/2024 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. 3.8.14 04/09/2024 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. 3.8.13 02/12/2024 We update the Medallia Concierge app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements. 3.8.12 12/14/2023 We update the Medallia Concierge app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements. 3.8.11 11/27/2023 We update the Medallia Concierge app regularly to make it faster and more stable for you. 

This version includes bug fixes and performance improvements. 3.8.10 09/27/2023 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes and performance improvements. 3.8.9 06/27/2023 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes to notifications. 3.8.8 04/11/2023 - Zingle by Medallia is being officially rebranded to Medallia Concierge. New name, same great taste.
- Small bug fixes 3.8.7 02/02/2023 Minor fixes and improvements. 3.8.6 10/13/2022 - Restored the ability to change inbox sort order. The button had taken a summer vacation, but it's back and recharged.
- Polished the conversation UI. It had gotten slightly tarnished, misshapen, and sloppy with font over the years. Now it's shiny, perfectly sized, clean, and confident about its font choices.
- Fixed a few subtle overlapping issues. You probably didn't notice them. We did. We're better now. 3.8.5 07/26/2022 - Fixed a couple of stability issues 3.8.4 07/13/2022 - Fixed an issue that required users to re-enter their password often. Forgetfulness is not endearing.
- Added the ability to clear saved credentials via the Settings app. Sometimes forgetfulness is useful, though. 3.8.3 07/01/2022 - Adds support for more environments 3.8.2 04/06/2022 - Fixes issues with certain devices 3.8.1 03/28/2022 - Persistent Notifications
- Enhanced environment switcher
- Biometric auth
- Bug fixes and improvements 3.8.0 03/24/2022 - A small change to the way certain enterprise users log in 3.7.6 09/29/2021 - Bug fixes and performance improvements 3.7.5 08/13/2021 - Fixed an issue sending messages when contact privacy is enabled. Apparently there's a difference between privacy and invisibility. 3.7.4 03/12/2021 - Fixed an issue that caused text field values not to appear when editing contacts. You can't hide from the truth, Zingle app.
- Fixed an issue that prevented logging in properly with certain SSO providers. The web version of the dashboard should no longer accidentally appear. That was silly and annoying. 3.7.3 02/24/2021 - Improved the UI for selecting dates/times. Spinning wheels are so 2007.
- Fixed a crash when creating new contacts on some older devices 3.7.1 12/21/2020 2020 may not be the best year to sort your life out, but we're making it the best year to sort your Zingle inbox. You can now sort by newest message, oldest message, or even any date contact field. 3.7.0 12/09/2020 Small bug fixes and performance improvements 3.6.1 11/14/2020 - Improved the sign in process
- Small bug fixes 3.6.0 10/16/2020 A few bug fixes and performance improvements to keep things humming. Hummmmmmmmmmm. 3.5.3 08/26/2020